FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

Delivery by selected courier service.
- Generally takes 3-5days to arrive.
- Mostly uses Poslaju service. May also use DHL / SKYNET / ABX EXPRESS
Express delivery service (within KL & Selangor ONLY)
- customized. Please WHATSAPP US at +6013 2000 900
- Mostly uses Grab Delivery / Lalamove
Self Pick Up
- BV outlet:
  LG11 & LG11A, Bangsar Village Shopping Centre,
  No. 1, Jalan Telawi 1, Bangsar Baru,
  59100 Kuala Lumpur.
  
  10am-10pm
- HQ:
  89, Jalan Ara,
  Bangsar Baru,
  59100 Kuala Lumpur
  
  9am-5pm

Should there be any discrepancy of product(s) delivered, customer can contact us via whatsapp (013 2000 900) OR e-mail (careline@mplus.my) within 3 days of receiving the goods. Our customer service will advise on the solution(s) accordingly.
Please allow up to 7 working days for your inquiry to be processed.
Customers will be required to present all possible proofs for claiming a return/refund.
Any refunds will be processed within 14 working days from agreed/confirmation date.

MEMBERSHIP

Customers are eligible for FREE MEMBERSHIP when they purchase RM250 and above in a single receipt.
Customers will only enjoy their FREE MEMBERSHIP benefits on their NEXT purchase.
An annual membership fee of RM10 applies for paid membership.
Benefits:-
- Enjoy Member's Price, up to 20% off on selected items.
- Collect and redeem POINTS.
- Enjoy special offers and free gifts.

STORES / OUTLETS